SYNC E mk2 Firmware

The latest firmware update (V1.2.1 from November 2024) adds MIDI Timecode (MTC) functionality over USB for all SYNC E mk2 devices.

MTC can now be used with any Digital Audio Workstation (e.g., Logic Pro, ProTools) to receive timecode via MIDI. The USB MIDI interface is class-compliant, ensuring it works with any operating system (iOS, macOS, Windows, Linux) without the need for additional drivers.

Before you start:

• Make sure your SYNC E has sufficient battery. If your updating computer is a laptop, make sure it has sufficient battery or is connected to mains

• The Tentacle Sync Studio software (macOS) or the Tentacle Setup software (macOS/Windows) should not be running at the same time as the Firmware Update App. The Tentacle can only be detected by one Tentacle software at a time

Update procedure:

• Download the firmware update app, install it and open it

• Connect your SYNC E mk2 via USB cable to the computer and switch it on

• Wait for the update app to connect to your SYNC E mk2

• If an update is needed, start the update by pressing the "Start Firmware Update" button

• During the update process (few minutes) your SYNC E status and bluetooth LEDs will blink alternating green and blue.

• The updater app will tell you when your SYNC E was successfully updated

• To update more SYNC Es you have to close and start the app again

Note:

In the unlikely case that the firmware update fails, your device needs to be restored. In this case please contact our support.