Privacy Policy

This privacy policy is intended to inform you as a user of this website about the type, scope and purpose of the collection and use of personal data by us, the website operator Tentacle Sync GmbH. 

We take your data protection very seriously and treat your personal data confidentially and in accordance with legal regulations. As new technologies and the constant further development of this website may result in changes to this data protection declaration, we recommend that you read the data protection declaration again at regular intervals.

Personal data is individual information about the personal or factual circumstances of an identified or identifiable natural person. This includes information such as your real name, your address, your telephone number and your date of birth (if provided). The definitions of the terms used in this privacy policy (e.g. "personal data" or "processing") can also be found in Art. 4 of the General Data Protection Regulation (GDPR).

We process personal data of our users only to the extent necessary to provide and optimize a functional website and our content and services.

The processing of personal data of our users takes place regularly only with your consent. An exception applies in cases where the processing of data is permitted by law.

Name and contact details of the controller

This data protection information applies to data processing by:

Responsible person

Tentacle Sync GmbH, represented by the managing directors Ulrich Esser, Maximilian Kaiser
Wilhelm-Mauser-Strasse 55b
50827 Cologne

Phone: +49 221 6778320 32
Email: info@tentaclesync.com

Person responsible for data processing

Questions about data protection in relation to Tentacle Sync GmbH, our website www.tentaclesync.com and our online store https://shop.tentaclesync.com can be directed at any time to:

Tentacle Sync GmbH
The data protection officer
Wilhelm-Mauser-Strasse 55b
50827 Cologne 

Telephone: +49 221 6778320 32
Email: privacy@tentaclesync.com

1. Collection and storage of personal data, nature and purpose of their use

a) Visiting the website

When you visit our website www.tentaclesync.com, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information is collected without any action on your part and stored until it is automatically deleted:

• IP address of the requesting computer,

• Date and time of access,

• Name and URL of the retrieved file,

• Website from which access is made (referrer URL),

• the browser used and, if applicable, the operating system of your computer and the name of your access provider.

This data is stored anonymously in accordance with the German Telemedia Act (TMG). The creation of personal user profiles is therefore excluded. This data is deleted or anonymized after the end of the connection.

We process the aforementioned data for the following purposes:

• Ensuring a smooth connection to the website,

• To ensure a comfortable use of our website,

• Evaluation of system security and stability and

• for other administrative purposes.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the purposes for data collection listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about your person.

We also use cookies and analysis services when you visit our website. You can find more detailed explanations on this in sections 4 and 5 of this privacy policy.

b) Google Maps / Web Fonts

This website uses the Google Maps API, a map service of Google Inc ("Google"), to display an interactive map. By using Google Maps, information about your use of this website (including your IP address) may be transmitted to a Google server in the USA and stored there. Google may transfer the information obtained through Maps to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Under no circumstances will Google associate your IP address with other Google data. Nevertheless, it would be technically possible for Google to identify at least individual users on the basis of the data received. It is possible that personal data and personality profiles of users of the website could be processed by Google for other purposes over which we have and can have no influence. This and the fact that data is transferred to the USA is problematic for data protection reasons. You have the option of easily deactivating the Google Maps service and thus preventing the transfer of data to Google: To do this, deactivate JavaScript in your browser. However, we would like to point out that you will not be able to use the map display in this case.

By using this website and not deactivating the JavaScript function, you expressly declare that you are aware of the data protection issues and that you consent to the processing of the data collected about you by Google in the manner described above and for the aforementioned purpose.

Google Maps uses so-called web fonts provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as "Google") for the uniform display of fonts.

For this purpose, the browser you are using must connect to Google's servers. As a result, Google becomes aware that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

If your browser does not support web fonts, a standard font will be used by your computer.

Further information on Google Maps and Google Web Fonts can be found at

https://developers.google.com/fonts/faq

and in Google's privacy policy:

https://www.google.com/policies/privacy

c) Use of our contact form

For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. You will need to enter a valid e-mail address and your first name and surname so that we know who sent the query and can respond to it. It is also necessary for you to enter a category, your country and the subject of the inquiry in our contact form so that we can classify and answer your inquiry in the correct language and quickly and reliably. We collect this information as mandatory fields in particular due to the fact that most of our customers are professionals who rely on us to answer support questions promptly in order to use our products professionally.

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your voluntarily given consent by using the contact form. You can revoke this consent at any time. All you need to do is send an informal email to: info@tentaclesync.com. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The personal data collected by us for the use of the contact form will be deleted by us after your request has been dealt with.

d) E-mail contact

If you contact us by email, we will store your details for the purpose of processing your inquiry and in the event that follow-up questions arise. We only store and use other personal data if you consent to this or if this is legally permissible without special consent.

2. Disclosure of data

Your personal data will not be transferred to third parties for purposes other than those listed below.

We only pass on your personal data to third parties if:

• you have given your express consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,

• the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,

• in the event that there is a legal obligation for disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, and

• this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR.

As part of simplifying the processing of our email traffic and inquiries via our contact form, we pass on the data collected from you to the Zendesk ticket system in particular. You can find out more about Zendesk under point 5 of this privacy policy.

3. Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your end device and do not contain any viruses, Trojans or other malware.

Information is stored in the cookie that results in each case in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity.

On the one hand, the use of cookies serves to make the use of our website more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our site.

In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your end device for a specified period of time. If you visit our site again, it is automatically recognized that you have already visited us and which entries and settings you have made so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These cookies enable us to automatically recognize that you have already visited our website when you return. These cookies are automatically deleted after a defined period of time.

In detail, we use the following cookies: 

CM_SESSIONID - Session cookie: This cookie is a session identifier and helps the server to assign the user to the correct session after reloading the page, e.g. even if the page is opened in a new pop-up window. 

cookie-allow-necessary - A cookie to save the setting "Only necessary cookies". Default setting when visiting the site.

cookie-banner - Cookie to hide the cookie banner. Prevents the banner from being displayed again after the page is loaded.

cookie-allow-tracking - cookie stores the user's interaction with the banner.

mtm_consent_removed - The cookie "mtm consent removed" is activated when the page is initially accessed, as the user did not consent to tracking by the statistics tool Umami when accessing the website. The cookie contains the information that tracking is not permitted.

mtm_consent - If the "all cookies" checkbox is selected in the cookie banner and the selection is confirmed, the "mtm_consent_removed" cookie is removed and replaced by the "mtm_consent" cookie. This cookie contains the information that the user has consented to tracking. As soon as users deselect the cookie, the "mtm_consent" cookie is replaced by "mtm_consent_removed".

INGRESSCOOKIE - Cookie for storing information in forms, for example in the contact form.

i18n_redirected - Cookie for saving the abbreviation of the currently used language setting. The cookie is used to save the user's current language for the next time the website is accessed so that it does not always have to be set again. 

The data processed by cookies is required for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, completely deactivating cookies may mean that you cannot use all the functions of our website.

4. Google Analytics

The analytics service Google Analytics is used pursuant to Art. 6 para.1 lit f GDPR. With the tracking measures we want to ensure a needs-based design and the continuous optimization of our website. On the other hand, we use the tracking measure to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These interests are to be regarded as justified within the meaning of the aforementioned rule.

For the purpose of designing and continuously optimizing our websites we use Google Analytics, a web analytics service provided by Google Inc. (google.com/intl/en/about), 1600 Amphitheater, Parkway, Mountain View, CA 94043, USA; in the following “Google”). In this context, pseudonymised usage profiles are created and cookies (see point 3) are used. The information generated by the cookie about your use of this website such as

• Browser type / version

• Used operating system

• Referrer -URL (the previously visited page)

• Host name of the accessing computer (IP address)

• Time of server request

are transmitted to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if required by law or if third parties process this data by executing their orders. Under no circumstances will your IP address be merged with any other data provided by Google. The IP addresses are anonymized, so that an assignment is not possible (IP masking).

You can prevent the installation of cookies by accordingly setting your browser software; however, we point out that in this case not all features of this website may be fully exploited.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (tools.google.com/dlpage/gaoptout?hl=en).

For more information about privacy related to Google Analytics, see the Google Analytics Help Center (support.google.com/analytics/answer/6004245?hl=en).

4. Umami Analytics

We use Umami Analytics, a web analysis tool offered by Umami Software, Inc, 1362 42nd Ave, San Francisco, California, 94122, USA.

Umami Analytics does not set any cookies and does not store any information in the user's browser. Umami Analytics only uses a script to collect usage data for statistical purposes. We use the knowledge gained to optimize our content and services accordingly.

The legal basis for this data processing is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. Access to and storage of information in the end device then takes place on the basis of the implementation laws of the ePrivacy Directive of the EU member states, in Germany according to § 25 para. 1 TDDDG.

Further information can be found in the privacy policy of Umami Analytics: https://umami.is/privacy

5. Zendesk

We use the Zendesk ticket system, a customer service platform from Zendesk Inc, 989 Market Street #300, San Francisco, CA 94102, USA, to process customer inquiries. For this purpose, necessary data such as surname, first name, postal address, telephone number, e-mail address are collected via our website in order to be able to respond to your request for information.  Zendesk is a certified participant of the so-called "Privacy Shield Framework" and thus fulfills the minimum requirements for legally compliant order data processing.

Further information on data processing by Zendesk can be found in Zendesk's privacy policy at http://www.zendesk.com/company/privacy. If you have any questions, you can also contact Zendesk's data protection officer directly: privacy@zendesk.com

6. Social media, YouTube and Vimeo links

We use links to the social networks Facebook and Instagram as well as to the YouTube and Vimeo pages on our website on the basis of Art. 6 para. 1 sentence 1 lit. f GDPR in order to make our company better known. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the GDPR. Responsibility for data protection-compliant operation must be guaranteed by the respective provider. By clicking on the corresponding link, you will be redirected to the Facebook or Instagram, YouTube or Vimeo offer.

7. Other links

On our website, we link to the websites https://shop.tentaclesync.com and https://support.tentaclesync.com, which are also operated by us. We collect and store your data there in accordance with the data protection declarations used there. The settings, plug-ins and programs that collect data from you or use cookies on the above-mentioned websites operated by us differ in part from those used on this website. Therefore, please refer to the respective privacy policies for separate information on the specific use of your data.

8. Newsletter, Sendcockpit

We offer you our newsletter as an additional service. We use the Sendcockpit service of Clever Elements GmbH, Lohmühlenstr. 65, 12435 Berlin (hereinafter: "Sendcockpit") on our website. Sendcockpit acts as a processor in this service relationship.

 If you register for a newsletter via our website, the data entered in the registration form (first name, surname, e-mail address) will be processed for the purpose of sending an e-mail to confirm the registration. The confirmation e-mail contains a link which, when clicked, provides the information that the recipient has confirmed the registration. Confirmed e-mail addresses are transferred to a subscription management system. All subscriptions and unsubscriptions are stored by our system. Your e-mail address and IP data are recorded for the times of registration, confirmation and unsubscription.

The emails sent contain so-called tracking pixels, which are loaded by our system when a newsletter is opened. Your IP address and information about the device used are transmitted.

Consent to the sending of email addresses is given on the basis of Art. 6 para. 1 lit. a, 7 GDPR and Section 7 para. 2 no. 3 and para. 3 UWG. The use of Sendcockpit, the implementation of the statistical surveys and analyses as well as the logging of the registration process are based on our legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR.

You can revoke your consent to the storage of your data and its use for sending the newsletter at any time. You can revoke your consent at any time by sending an email to info@tentaclesync.com or by clicking on the link provided in every newsletter.  

9. Disclosure to other third parties 

Finally, we will pass on your data to third parties or government agencies within the framework of the existing data protection laws in accordance with Art. 6 para. 1 lit. c and f GDPR if we are legally obliged to do so, e.g. due to official or court orders, or if we are entitled to do so, e.g. because this is necessary for the prosecution of criminal offenses or for the exercise and enforcement of our rights and claims.

10. Rights of data subjects

You have the right:

to request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;

• in accordance with Art. 16 GDPR, to immediately request the correction of incorrect or incomplete personal data stored by us;

• in accordance with Art. 17 GDPR, to demand the deletion of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;

• in accordance with Art. 18 GDPR, to demand the restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful but you refuse to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have lodged an objection to the processing in accordance with Art. 21 GDPR;

• in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller

• in accordance with Art. 7 para. 3 GDPR, to withdraw your consent once given to us at any time. The consequence of this is that we may no longer continue the data processing that was based on this consent in the future and

• to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

11. Right of objection

If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.

If you wish to exercise your right of revocation or objection, simply send an e-mail to info@tentaclsync.com.

12. Data security

We use the widespread SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser when you visit our website. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.

We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

13. Topicality and amendment of this privacy policy

This privacy policy is currently valid and was last updated in March 2025.

It may become necessary to amend this privacy policy as a result of the further development of our website and offers on it or due to changes in legal or official requirements. You can access and print out the current privacy policy at any time on the website at www.tentaclesync.com.